Feedback & Complaints
We Welcome Your VoiceAt Connect Home Care, your experience matters. Whether you have a question, suggestion, compliment, or concern, we’re here to listen, and act. Your feedback helps us improve and ensure every participant receives the care, dignity, and support they deserve.
- What You Can Tell Us
You can share feedback at any time about:
- The care or support you receive
- A staff member or team interaction
- A service, support or our accommodation homes
- A suggestion for how things could be better
- A concern or complaint you feel unsure about
Your Rights & What to Expect
At Connect Home Care you have the right to:
- Be treated with respect, courtesy and kindness
- Provide feedback or make a complaint and have it handled fairly
- Access independent support or advocacy
- Receive a response without fear of negative consequences
- How We Handle Feedback & Complaints
- Tell us– You or someone you trust (family, carer, advocate) can provide your feedback in person, by phone or in writing.
- What happens next– We will receive your feedback promptly, acknowledge it, and guide you on what happens next. All matters are treated confidentially.
- Resolution– We aim to resolve most complaints quickly. If more complex, we’ll keep you updated and work with you to find a fair outcome.
- External options– If you’re not satisfied with the outcome, you have the option to speak with external bodies for independent review.
We aim to resolve feedback in a timely manner and keep you informed every step of the way.
We commit to:
- Listening to you and working with you to improve
- Keeping your feedback confidential and safe
- Acting transparently and with integrity
Get in Touch:
Ready to start your journey? Our team is here to help.
Frequently Asked Questions
Can I give feedback without making a formal complaint?
Yes, you’re welcome to share compliments, suggestions or general comments, all help us improve.
Will giving feedback affect my supports?
No. Your supports will not be impacted or altered because you provide feedback or make a complaint.
What if I am unhappy with the resolution?
If you don’t feel your concern has been addressed, you can escalate to an external body such as the NDIS Quality and Safeguards Commission.
Your Trusted NDIS Provider for Quality Care and Support.
