Privacy Policy
At Connect Home Care, your privacy matters to us. We respect and protect the personal information you share with us, whether you’re a participant, family member, staff, or partner. Our commitment is to handle your information with transparency, integrity, and care, in accordance with the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Why Choose Plan Management with Connect Home Care?
- Collecting Personal Information
We collect personal and sensitive information only when it is relevant to the care and services we provide. This may include your:
- Full name, contact details, and date of birth
- NDIS number or participant information
- Health or medical details related to your support needs
- Emergency contact information
- Communication preferences and consent records
We collect this information directly from you or your authorised representative, and occasionally from support coordinators, health professionals, or other providers, always with consent where required.
- How We Use Your Information
Your personal information is used to help us deliver quality support and care. Specifically, we may use it to:
- Provide and coordinate disability support and accommodation services
- Communicate with you and your nominated contacts
- Maintain accurate service and care records
- Comply with legal, funding, and audit requirements
- Improve our programs, service quality, and participant outcomes
We will never sell or share your personal information with unauthorised parties.
- How We Store and Protect Your Data
Your information is stored securely, both physically and digitally, using password protection, encryption, and restricted access systems. Only authorised team members involved in your care can view or handle your records.
We regularly review our data security measures to ensure your personal information remains safe.
- Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and understand how visitors interact with our content.
Cookies help us remember your preferences, but you can disable them anytime through your browser settings. These files do not collect personal or identifiable information.
- Accessing or Updating Your Information
You have the right to access, update, or correct your personal information at any time. Simply contact our team, and we will respond promptly to your request.
To request access or correction, please contact:
📧referrals@connecthomecare.com.au
📞02 9892 4651
- Sharing Information
We may share your information only when:
- You have given consent
- It is required to deliver your care or support services
- It is mandated by law (e.g., under the NDIS Quality and Safeguards Commission or Australian Government requirements)
All shared information is handled in line with privacy legislation and confidentiality agreements.
- Privacy and Children
Connect Home Care recognises the importance of protecting the privacy of children and young participants. Information about children under 18 is collected with parental or guardian consent and handled with the same level of care and protection as all participant information.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. The most current version will always be available on our website.
- Contact Us
If you have questions, feedback, or concerns about how we handle your personal information, please contact our Privacy Officer:
Connect Home Care Privacy Officer
📧referrals@connecthomecare.com.au
📞02 9892 4651
Get in Touch:
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